i can't speak for the mod team as a whole Officially but the main issue was/is that general 1 is kind of terrible: most of the bad behavior is there, and it moves quickly (even with slow mode on) enough that it's harder to follow full discussions, or things come in from twitter. almost every other channel but gen 1 we have been able to nip anything in the bud and respond to the harassment, but whenever the artist would go in general 1, it would explode and be difficult to handle, especially since while we planned for some expected difficulties with the size of the server, this kind of harassment was harder to follow up on everything, particularly, again in gen 1 at peak times (remember, this is day 2 of the server).

people were communicating with the artist over time to try to figure out what to do in the meantime, and while I believe it might have been one of several options given (specifically, to TEMPORARILY leave while the moderation system was fixed so we would be able to respond faster without us unintentionally causing more issues, and that people wouldn't be able to harass them directly through the server in the meantime), the mods have continued to respond to all reported harassment against the artist when spotted/reported. we have not given up, we asked for some help/ways to avoid more explosions while everyone was in a tricky spot. the artist is still in the server, and they are still even active in the server. we have more mods now than before, and have a better system set up. we're still finalizing some of the new mod tools to make it smoother, but we have every intention of both continuing to smack down harassment and work with the artist to minimize them being attacked.